Terms and Conditions

Your Experience

I hope that your experience with Rebecca Jones Makeup is enjoyable. I pride myself on providing a quality service for all my clients. If, however, you are not completely satisfied with any aspect of your experience, please contact me with your concerns. I will endeavour to rectify them quickly and sensitively.

Allergic and Adverse Reactions

You consent to stating any known health issues and allergies, including information that you know the makeup artist should be aware of, prior to any makeup treatments being carried out. All treatments are carried out at your own risk; however the discretion of the decision lies with Rebecca Jones Makeup Artist. Therefore, anything that is believed to be a risk to you will be avoided for the benefit of your health and safety. By accepting these terms and conditions you agree to not hold Rebecca Jones Makeup Artist liable for any allergic or adverse reactions.

Under 16’s

A parent or guardian must sign a consent form prior to the child having a makeup treatment.

Unacceptable Behaviour

If at any time you or a member of your group behaves inappropriately or abusively (verbally or physically), your appointment will be cut short and you will not be refunded. Further action will be taken where necessary.
If you or a member of your group are under the influence of drugs or alcohol and it is affecting my ability to work, I will stop applying makeup and will not be held responsible for a poor or incomplete makeup look.
If at any time prior to the wedding, I deem your communication (verbally or written) to be threatening or abusive, your booking will be cancelled, and your booking fee will not be returned.

Special Occasion Makeup and Makeup Lessons

Payments must be made either before, or on the day of your appointment. My preferred payment method is bank transfer. A deposit may be required at the time of booking.

Where possible, please give 24 hours of notice if you need to cancel or rearrange your appointment. Rebecca Jones reserves the right to make a 50% charge for cancellations made after this time.

In the event of an accident, severe illness or adverse weather conditions affecting my ability to carry out your appointment, I will rearrange your appointment free of charge. If you have booked a makeup appointment for a special occasion, and I am unable to get to you, I will refund 100% of the fee.

Weddings:

Makeup Trials

I will not apply makeup to a bride on their wedding day unless they have had a makeup trial with me. Members of the wedding party are welcome to have a trial but they are not a requirement.

Trials are held Monday-Friday between the hours of 10am-4pm. If you work in education, please state this at the time of booking so an appointment can be arranged during the school holidays.

I understand there are rare occasions where a trial is not possible, in which case I will ask you to sign a disclaimer. This confirms that you will not hold me responsible should you be disappointed with the outcome and/or longevity of your makeup. Where possible, a consultation will be held over video call if you are not able to get to your trial in person.

The cost of your booking will not be reduced if you are unable to have a trial.

Deposits

A £100.00 non-refundable booking fee must be paid to secure your wedding date. The remaining balance on your wedding makeup invoice must be paid in full 14 days before your wedding day.

The £100.00 covers the cost of one makeup trial and a booking/date reservation fee. If your trial has taken place and my services for your wedding day are cancelled under any circumstances, this money will not be returned as the trial service and booking admin will have been completed.

Cancellations

Booking fees are non-refundable after 14 days.
Cancellations within 90 days of the wedding date will be charged 50% of the total fee.
Cancellations within 14 days of the wedding day will be charged 75% of the total fee.
Cancellations within 7 days of the wedding will be charged 100% of the total fee.
Cancellations must be made in writing via email, after which you will receive written confirmation of your cancellation and any cancellation charges that have been levied.

In the event of an accident, bereavement, severe illness or adverse weather conditions affecting myself getting to you on your wedding day, I will try to find a replacement makeup artist, who will be able to replicate your makeup look using my notes and photos. In the event that I cannot find anyone to cover me, then I would provide a full refund for your wedding day services (excluding the initial £100.00 providing your trial had taken place).

I cannot be held responsible for any delays caused by events beyond my control.

COVID-19:

If your wedding is postponed due to the effects of COVID-19, your deposit and any monies paid towards total cost would be transferred to a new date providing I am available. A price increase may apply and would be agreed prior to confirming the new date.

If I am unavailable on your new date, the standard cancellation terms and conditions apply.

I have a COVID-19 policy in place, which must be adhered to by you and your wedding party for my makeup services to go ahead. A copy of this is available on request.

Adding or Reducing Services

You can make changes to your booking at the discretion of Rebecca Jones Makeup Artist. However, if the number of people for makeup is reduced you may be required to pay the full amount agreed at the time of booking (if the reduction results in a substantial loss of income).

It is not always possible to add extra people to your booking because of timings. Please discuss any potential changes with me before confirming them with your bridal party to avoid disappointment.

Minimum Booking Cost

I have a minimum booking cost of £260.00 for bride only bookings and £310.00 for bride + 1 (and over).

Travel and Parking

All bookings include mileage/travel time within a 10 mile radius. Any additional mileage/travel costs will be confirmed upon enquiry.

In the event that parking charges are incurred by Rebecca Jones Makeup Artist the client will be required to cover these charges.

Acceptance of the Terms & Conditions:

Payment of a booking fee (deposit) to Rebecca Jones Makeup Artist indicates acceptance of the terms and conditions set out above.